Dreamforce ’26 · Becoming an agentic enterprise
Now it can.
But can your agents?
Eight questions on what your contact center actually looks like
in 2026 – staffing, stack, and the thing quietly slowing
everyone down. Answer them and we’ll bring your numbers to
the table at Moscone.
90 seconds· 8 QUESTIONS
Doors open in
13
DAYS
04
HOURS
59
MINUTES
Vonage at Dreamforce
Hyatt Regency Downtown SOMA · Level 3
1000+ contact center leaders have answered so far
Genpact Veeva Systems Meridian Bank Aura Avid Center
What you get back
Three things, none of
them a follow-up drip
them a follow-up drip
01
The 2026 benchmark
Every response, pooled and anonymized.
See where your agent count, stack, and
handle time sit against 400+ peers
02
A $25 Amazon Gift Card
An Amazon Gift Card lands the moment
you finish the survey.
you finish the survey.
03
Skip-the-line demo slot
Twenty minutes with a Vonage seller who
has already read your answers. Booth
W-1042, your pick of time — walk past
the queue.
has already read your answers. Booth
W-1042, your pick of time — walk past
the queue.
THE SURVEY · 8 QUESTIONS
Tell us how the
floor really runs.
Share your insights on contact center trends and help us shape the industry report for 2027.
Privacy Policy | Terms & Conditions
2026 InsightLab | All right reserved
Dreamforce 2026 · Sept 15–17 · Moscone Center
Responses are pooled and anonymized before anything is published. We’ll only contact you about the benchmark and the meeting you asked for.