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2026 DTC Customer Experience & Order Journey Benchmark

This research explores order transparency, customer communication, returns, support workflows, and the operational capabilities needed to deliver consistent post-purchase experiences.

$100 Amazon Gift Card

for your time & insights

Andrew Zelka
Director of Ecommerce Operations
GrowGeneration Corp
Scott Markman
Director, DTC & Digital Operations • KISS Ecommerce
Kiss Products, Inc.
Tiffany D. Larsh
Director of eCommerce
GE Lighting, a Savant company

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